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Frequently Asked Questions

If you are on this page after making a reservation then you should receive a Confirmation Email. Give us a call or text if you did not receive it. Also, check your Spam folder in your email.

We've put together a list of commonly asked questions about rentals and tours. If you have a question that is not answered here, please don't hesitate to reach out to us via call, text, or email. We're happy to provide you with all the information you need. Thank you for visiting us!


The Cactus Crew

Contact us at 480-688-4743 or

Where do I pick up my bike rental?

Our location is at the Arizona Grand Resort, with easy access to the Pima Canyon Trailhead located at the base of South Mountain Park & Preserve (near I-10 & Baseline Road). You can find our exact location on Google Maps by clicking here. Please avoid using Apple Maps.

How close are the trails when I pick up my rental?

You can conveniently collect your rental bike from our trailer, located only 1.7 miles away from the Pima Canyon Trailhead. This trailhead offers access to the Desert Classic Trail, which is perfect for beginner to intermediate level riders. 


For intermediate riders, the Pima Canyon Loop trail is just 1/2 mile away from where you can collect your rental bike. From there, you can explore more challenging trails like Mormon, National, and Javalina. 


We suggest visiting our "Trails & GPS" page for recommended routes and downloadable GPS files to assist you on your biking adventure.

Are electric mountain bikes allowed on the trails?

Our electric mountain bikes for rent are classified as Class 1 and permitted on all Arizona parks and trails according to current bicycle regulations, including the South Mountain Park Preserve.

Cancellation or Rescheduling Policies 

We do appreciate the fact that with the current events regarding travel delays and cancelations, our cancelation policy is 12 hours. Give us a call, text, or WhatsApp at 480-688-4743. Or email and we will try to make a change to the date or time of your scheduled rental, tour, or shuttle. Or just a refund in full. Thanks!

What do I need to bring with me?

For Mountain Biking:

Included (at no extra charge) with your mountain bike rental is the use of:

  • Helmet

  • Gloves

  • Backpack to carry water and personal items

  • Bottled water

  • Printed trail map

For Guided Mountain Bike Tours:

Included (at no extra charge) with your mountain bike rental is the use of:

  • Helmet

  • Gloves

  • Backpack to carry water and personal items

  • Bottled water

  • Trail snacks

Our mountain bike guides always carry a first aid kit, tools, and spare tubes. 

Sunscreen to apply often during your excursion.

Any athletic clothing and shoes will work just fine. No need to spend hundreds of dollars on fancy riding gear!

All bikes are provided with quality platform pedals but if you want to clip in we have Shimano SPD or Crank Bros pedals, just bring your shoes.

Bring a phone to capture the moment or a selfie on the trail!

How much experience do I need for a Guided Mountain Bike Tour?

When it comes to our tours, we cater to a wide range of skill levels, from beginner to expert. We want to ensure that we choose a ride that is suitable for your Skill/Fitness Level, so please be sure to let us know. After all, you're on vacation to have fun, not to be put through boot camp! We particularly enjoy taking new riders out for a spin, which we call Mountain Biking Fundamentals. Our strength lies in providing instruction and developing skills, so many riders are able to take what they've learned with us and apply it to their own trails.

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